Privacy Policy

Privacy Policy

Effective Date: 11/2025

Help Send Peers (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (helpsendpeers.com) or use our Services. By accessing the site, you consent to the practices described in this Policy.

1. Information We Collect

We collect information that you voluntarily provide, information collected automatically through your use of the site, and limited information from third parties.

1.1 Information You Provide Directly

This may include:

  • Contact information (name, email address, phone number)

  • Scheduling information (appointment details, availability)

  • Form submissions (interest forms, registration forms, questions)

  • Payment-related information you provide to our third-party processors (we do not store full credit card numbers)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the site

  • Cookies and similar tracking technologies

This helps us improve functionality and user experience.

1.3 Information from Third Parties

We may receive limited information from:

  • Payment processors (e.g., Stripe)

  • Scheduling platforms (e.g., Acuity)

  • Analytics services (e.g., Google Analytics)

These third parties have their own privacy policies, and we encourage you to review them.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services

  • Communicate with you about sessions, updates, and support

  • Send administrative emails, reminders, and confirmations

  • Respond to inquiries or customer support requests

  • Improve website performance, usability, and content

  • Process payments through third-party providers

  • Maintain the safety, integrity, and security of our systems

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell your personal information. We may share your information only under the following circumstances:

3.1 Service Providers

We may share information with trusted third-party tools that help us operate our business, such as:

  • Payment processors (Stripe)

  • Scheduling services (Acuity)

  • Website hosting (Squarespace)

  • Email or SMS services

  • Analytics tools

These providers may only use your information as necessary to provide their services.

3.2 Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws or legal requests

  • Protect our rights or the safety of others

  • Respond to lawful subpoenas or court orders

3.3 Business Transfers

If Help Send Peers undergoes a merger, acquisition, or transfer of assets, your information may be part of the transferred assets. We will notify users via email or website notice if this occurs.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Remember your preferences

  • Improve the website experience

  • Analyze site traffic and usage patterns

You can control or disable cookies through your browser settings, though some features may not function properly if disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission over the internet or storage system is 100% secure.

6. Your Choices and Rights

Depending on your location, you may have rights related to your personal information, including:

  • Accessing your data

  • Requesting corrections

  • Requesting deletion

  • Opting out of non-essential communications

To exercise any of these rights, contact us at hello@helpsendpeers.com.

You may also unsubscribe from emails using the link at the bottom of any email we send.

7. Third-Party Websites

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. International Users

If you access our site from outside the United States, your information may be processed and stored in the U.S., where privacy laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Continued use of our website after changes are posted indicates your acceptance of the updated Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please reach out to us:

Help Send Peers
📧 Email: hello@helpsendpeers.com
📞 Phone: (949) 229-0047